They greet you with attention and graciousness. When they called with their assessment there was no hard sale but obvious needed work and time to think over how much service you want to commit to. They actually send Email pictures of trouble areas. What really impressed me was that one area had been done by them a year ago and its service would not be charged. I honestly did not remember and would have paid if not for their shared honesty. A joy to go and have my car attended to.